Frequently Asked Questions
Find answers to common questions about our Polish delicacies
How do you ensure the freshness of perishable items like pierogi and kielbasa?
We use insulated thermal packaging and dry ice or gel packs to maintain optimal temperatures during transit, ensuring your food arrives fresh and safe.
Where does your food come from?
Polana sources authentic products directly from traditional producers in Poland as well as artisanal Polish delis in the United States that follow heritage recipes.
Do you ship to my state?
We ship to all 50 U.S. states. However, perishable items are restricted to expedited shipping zones to guarantee freshness.
Can I freeze the products upon arrival?
Yes, most of our smoked meats and pierogi are suitable for freezing. Each product comes with specific storage instructions on the label.
Are there gluten-free or vegetarian options available?
We offer a variety of vegetarian pierogi and meat-free sides. Please use our website filters to browse specific dietary requirements.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.